Dr. Regan and ADR Explant Surgery

[vnf]

Jim

I can tell you that I'm not impressed with Regan's office.
I was told Natalie the surgery scheduler would contact me.
She never did, I ended up calling her.
I sent her a copy of my insurance card and asked her to call me and tell me that she received it okay. She never did, I had to call and ask if she received it.
"oh, let me check..oh ya, I see it"? You don't check your email for a week?
Then I asked how long the process usually takes to get an answer back from the insurance company which I was told is usually about a week.
Still haven't heard anything.
Sent an email asking what the status was.
Still haven't received an answer.

Sent Magda an email asking her is she could ask the doctor a question for me.
Told her what the question was. She sent me an email back asking me if I wanted to pay for a $325 office consult to have the doctor call me.
One question could not be asked without a consult fee?
They are supposedly scheduling my surgery and I couldn't ask a question?

I'm not really impressed at this point.

Hey US doctor's, the overseas doctor's respond to email within a day or two.
Many gave second opinions for free.
I have asked Zeeger's a zillion questions....he has no problem with this.
Hmmmm I wonder why we keep going overseas!