CVS Caremark/Scriptwise Merger

[Eddie G]

The merger of Scriptwise/CVS Caremark is producing horror stories. Here is mine.

I sent in my Roxicodone prescription on December 19 for my usual 60 day supply. I was told they couldn't read the prescription (The same script I have been getting for many months) They asked for clarification from my doctor, which he then sent a fax. He received a confirmation fax for the fax he sent. Scriptwise says they never got it and the prescription order was cancelled and the script was then supposed to be mailed back to me.

I was told on 1/3/12 to look for the returned paper script in the mail. I look every day, I call every day, no script. For THREE weeks I call and nobody can give me an answer where the script is. Still no meds either! I need the old script before my doctor will rewrite a new one. I'm still calling Scriptwise every day at this point. I have calls in to THREE separate supervisors who are all supposed to get back to me within 5 days and NONE of them do so. Nobody I talk to has any answers either. Just mis-information. The people who get the mail dont know what the prescription scanners did. The script scanners dont know what the pharmacy is doing. They cant tell me where the script is or who had it. Is it El Paso? Wilkes Barre? Westerville? Pittsburgh? All these cities are involved in my script. There's no responsibility for the chain of custody for these scripts. Nobody knows who has my prescription a month later. Suddenly the script is overnighted to me, the end of January! It's too late to fill locally so I get a new 60 day from my doctor which I immediately overnight to Scriptwise.


While all this was happening, my doctor had given me a 5 day script to hold me over until I get the 60 day filled. It too was lost by Scriptwise. I tell them who signed for it and I was told by Scriptwise that the person who signed does not work for scriptwise. They suggested that I call the police which I did. The 5 day prescription winds up getting filled and sent to me anyway a few days later.

I'm continue calling Scriptwise every day at this point.
Every time I call I have to input my ID numbers. I find out that that system doesnt work and I have to repeat everything I input into the phone to the operator anyway. Their computers dont talk to each other so the left hand doesnt know what the right hand is doing. An absolute clusterfuck in every aspect of the company.

The 5 day script that Scriptwise filled was mistakenly inputed as a 30 day, so now they say they cannot fill my 60 day script that I have been waiting for since December. The woman is arguing with me telling me that I filled a 30 day script, not a 5 day "and you know that Mr. Grimes!" talking to me like I am a drug seeker now. Yes I have been seeking my drugs since December!!!
I also had to add 700 minutes to my cell phone as I went over my limit.

So while I am calling every day, I am being told different stories like my insurance is the problem. (When I call them they say there's no problem) Then they say my doctors office is the problem. Then its the script that was written wrong. Then I'm over my amount for the month. Then I'm not set up for mail order anymore etc... A different story every time.

Never in my life have I seen so much incompetance and mis-management, especially when dealing with sick people's life or death medication. You dont stop taking Roxicodone cold turkey and I told them I was keeping a log in case I die so my lawyers know who to sue.

Ever since the merger of Scriptwise with CVS these issues started. Every day I had a new horror story to tell my wife and she said they must be doing it on purpose. It was so beyond ridiculous. I believe there is bad blood since the merger and employees are trying to screw up the company from within. NO patient should ever have to go through what I went through. It was beyond pathetic. Even the supervisors were clueless and I was told I would get calls from supervisors which I never did.

I was under medicated for a month and used up all my emergency reserves.
That's a scary feeling. My doctor did give me an additional 7 day supply during this time which I filled locally, so I only needed to use 3 weeks of my reserve. (Everyone should keep a reserve)
Whats worse is not being able to speak directly with the person who has my script. I will be filling locally from now on. Too bad because Scriptwise was good for years. CVS Caremark came along and messed everything up. No more mail order for me!

Can anyone else relate to this? I hope not!